Shipping policy

Order Process:

Upon placing your order, we will pre-authorize your card, though no charge will be applied at this stage. Next, we'll promptly contact our supplier to verify the availability of your chosen product for immediate shipment. Once confirmed, we will proceed with payment processing, and your order will be dispatched without delay. In the event of any delay, such as an item on backorder, we will promptly void the pre-authorization and notify you accordingly.

Delivery Information:

After your order is placed, provided it's in stock and ready for dispatch, we will proceed to charge your card. Your order will then be dispatched within 5 working days. You can expect tracking details to be sent via email within 24 hours of dispatch. Should you not receive tracking details within 6 working days, please contact us via email at contact@sunnybambini.co.uk for assistance.

Handling Damages:

We kindly request that you thoroughly inspect all items upon delivery and refrain from accepting any damaged goods. If you happen to discover any damage, please promptly send clear photos of the affected items to contact@sunnybambini.co.uk. This will enable us to initiate an insurance claim on your behalf.

Lost Items:

If an item is lost, you will be sent a replacement of the same product or be offered a refund.

Cancellations & Refunds:

Any cancellations made after 48 hours of placing the order may incur additional fees. Should your order already be dispatched, you (the buyer) will be responsible for the costs associated with returning the item. Refunds will be processed only through the original payment method used for placing the order.